In the modern business landscape of Kerala, “Break-Fix” IT support is a relic of the past. Waiting for a server to crash or a network to fail before calling for help results in expensive downtime and lost productivity. At IBO Infotech, we’ve engineered a smarter way forward: IBO Care Packs.
By moving to a Managed Services model, your company gains a proactive partner dedicated to 100% operational uptime. But which level of support do you need?
Here is a breakdown of our three specialized tiers designed to grow with your organization.
1. IBO Essential Pack: The “Keep the Lights On” Plan
Ideal for: Small offices, clinics, and retail shops (10–25 devices).
For smaller teams, the goal is often simple: reliability without the expense of a full-time IT staff. The Essential Pack provides a secure foundation by handling the daily technical “noise.”
- Unlimited Remote Helpdesk: Fast resolution for day-to-day software glitches and OS issues.
- Managed Security: Professional-grade Antivirus and Endpoint security deployed on every system.
- Patch Management: Automated monthly updates for Windows and essential software to close security vulnerabilities.
- Physical Hygiene: One scheduled on-site visit per month for preventative hardware cleaning, crucial for our tropical Kerala climate.
2. IBO Advanced Pack: The “Business Continuity” Plan
Ideal for: Logistics firms, CA firms, mid-sized hospitals, and schools (25–75 devices).
This is our most popular tier. As businesses grow, the cost of a network outage skyrockets. The Advanced Pack focuses on keeping your data flowing and your network resilient.
- Everything in Essential: Plus advanced infrastructure oversight.
- Network & Wi-Fi Optimization: Proactive management of routers and firewalls, including content filtering to boost employee productivity.
- Automated Data Protection: Secure cloud backups for critical data like Tally files, patient records, or architectural designs.
- Rapid Response SLA: A guaranteed 4-hour on-site arrival for critical emergencies.
- Vendor Management: We deal with ISPs (like Jio or Asianet) and hardware OEMs (like HP or Dell) so you don’t have to.
3. IBO Platinum Pack: The “Virtual IT Department” Plan
Ideal for: Manufacturing units, large retail chains, and high-growth startups.
The Platinum Pack is designed for organizations that need a full-scale IT department but prefer the expertise and cost-efficiency of an outsourced partner. This tier offers high-level strategy and complete control.
- Everything in Advanced: Plus full-stack infrastructure management.
- Server & Identity Management: Oversight of Active Directory, File Servers, and complex local permissions.
- Security Infrastructure: Continuous maintenance of your Biometric access control and CCTV systems.
- Lifecycle Management: Seamless employee onboarding and offboarding, including email setup and hardware provisioning.
- Virtual CIO (vCIO) Services: Quarterly strategy reviews with our senior consultants to plan your IT budget, cloud migration roadmap, and long-term cybersecurity posture.
Summary Comparison
| Feature | Essential | Advanced (Popular) | Platinum |
| Focus | Stability | Continuity | Strategy & Control |
| Devices | 10–25 | 25–75 | 75+ |
| Backup | Standard | Automated Cloud | Full Disaster Recovery |
| Consulting | Remote Support | Vendor Mgmt | Virtual CIO (vCIO) |
The Bottom Line
Choosing the right Care Pack means more than just buying technical support—it’s about choosing a partner for your digital transformation. Whether you are “keeping the lights on” or building a complex “Virtual IT Department,” IBO Infotech ensures your technology is always an asset, never a liability.
Would you like to schedule a free IT audit to see which Care Pack fits your current infrastructure?
