In the competitive business landscapes of Kochi, Trivandrum, and beyond, technology is no longer a luxury—it is the engine of growth. However, many organizations still fall into the trap of “break-fix” maintenance, waiting for a system to fail before seeking help. At IBO Infotech, we are changing that narrative with our IBO Care Packs.
Our Care Packs are designed to move your business from a reactive state to a proactive partnership model. By focusing on Monthly Recurring Revenue (MRR) rather than one-time repair fees, we provide stable, continuous support that ensures your business stays online 100% of the time.
What are IBO Care Packs?
IBO Care Packs are tiered Managed IT Service plans tailored to the specific scale and critical needs of your organization. Instead of erratic repair bills, you get predictable IT spending and professional oversight that grows as you do.
The Three Tiers of Excellence
1. IBO Essential Pack: The “Keep the Lights On” Plan
- Best For: Small offices, clinics, and retail shops (10–25 devices).
- The Goal: Provides a secure, optimized environment without the need for an expensive in-house IT team.
- Included Services:
- Unlimited Remote Helpdesk: Fast support for day-to-day software and OS issues.
- Managed Security: Professional-grade Antivirus and Endpoint security on all computers.
- Patch Management: Automated monthly updates for Windows and software to close security loops.
- Physical Hygiene: One monthly on-site visit for hardware cleaning and preventative maintenance.
2. IBO Advanced Pack: The “Business Continuity” Plan
- Best For: Logistics firms, CA firms, mid-sized hospitals, and schools (25–75 devices).
- The Goal: Ensures your network and data are always available and highly optimized.
- Included Services:
- Everything in Essential: Plus advanced infrastructure oversight.
- Network & Wi-Fi Optimization: Proactive management of routers and firewalls, including content filtering.
- Automated Data Protection: Secure cloud backups for critical data like Tally files, patient records, or CAD designs.
- Rapid Response SLA: A guaranteed 4-hour on-site arrival for critical emergencies.
- Vendor Management: We deal with ISPs (Jio/Asianet) and hardware manufacturers (HP/Dell) so you don’t have to.
3. IBO Platinum Pack: The “Virtual IT Department” Plan
- Best For: Large retail chains, manufacturing units, and growing startups.
- The Goal: Complete infrastructure control and high-level strategy for organizations scaling rapidly.
- Included Services:
- Everything in Advanced: Plus full-stack server and identity management.
- Server & Identity Management: Oversight of Active Directory, File Servers, and local permissions.
- Security Infrastructure: Continuous maintenance for your Biometric attendance and CCTV systems.
- Employee Lifecycle Management: Professional onboarding and offboarding for staff (email and laptop setup).
- Virtual CIO (vCIO) Services: Quarterly strategy reviews with senior consultants to plan your IT budgets, cloud migration, and long-term cybersecurity.
Why Does Your Company Need a Care Pack?
- Predictable Budgeting: You replace unpredictable, high-cost repair bills with a transparent, fixed monthly investment.
- Zero-Downtime Commitment: We identify and fix hardware and software issues before they cause a work stoppage.
- Security & Compliance: With India’s new DPDP Act, having managed security and automated patches is no longer optional—it’s a legal necessity.
- Local Expertise, Global Standards: Our Kochi-based team understands the local environment while maintaining authorized partnerships with leaders like Microsoft, Cisco, Bosch, and Sophos.
Ready to stop waiting for things to break? Contact IBO Infotech today to find the Care Pack that fits your business goals and ensures your technology is always ready for growth.
